These terms govern your use of the aione.solutions website (the "Site") and the services provided by AiOne ("we", "us"): consolidated access to AI models, hosting, and business automation infrastructure on a subscription basis (the "Services"). By using the Site or the Services, you agree to these terms. If you are entering into these terms on behalf of a business, you confirm you are authorised to do so.
AiOne provides infrastructure and automation capability — including AI model access, application hosting, databases and storage, scheduled jobs, workflow automation, email delivery, authentication, and monitoring — operated by us and provided to you through one platform, one gateway, and one consolidated bill. The specific inclusions of your plan are set out in your subscription tier and any order or proposal we agree with you.
The Services are offered to businesses and individuals for business purposes. You must provide accurate account and billing information and keep it current. You are responsible for maintaining the confidentiality of keys and credentials we issue to you, and for all activity under them. Notify us promptly at info@aione.solutions if you believe a credential has been compromised.
You must not use the Services to: break the law or infringe others' rights; send unsolicited bulk communications; host or distribute malware, phishing, or fraudulent content; mine cryptocurrency; attempt to gain unauthorised access to systems or data; resell the Services without our written agreement; or interfere with the operation of the Services or of the underlying vendors we use to provide them. We may suspend affected workloads immediately where we reasonably believe this clause is being breached, and will tell you when we do.
You retain all rights in your applications, code, and data. You grant us the rights needed to host, operate, back up, and secure them as part of providing the Services. You are responsible for the legality of your applications and data, for your obligations to your own end users, and for maintaining copies of anything you cannot afford to lose beyond the backups we provide. On termination, we will provide a reasonable opportunity to export your data.
The Services are provided using third-party vendors (for example cloud hosting, database, email, and AI model providers) under our accounts. We select, manage, and may substitute those vendors to maintain continuity and performance. Third-party outages or changes beyond our reasonable control may affect the Services; we will work to route around them where practicable.
We aim for high availability but do not promise the Services will be uninterrupted or error-free. We may improve or modify the Services, and will give reasonable notice of changes that materially reduce functionality you are paying for.
We (and our licensors) retain all rights in the Site, the Services, and our platform, gateway, and tooling. Nothing in these terms transfers our intellectual property to you, or yours to us.
Our Services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services will be provided with due care and skill, be fit for any disclosed purpose, and be supplied within a reasonable time. Nothing in these terms excludes, restricts, or modifies those rights.
To the extent permitted by law, and where the Services are not of a kind ordinarily acquired for personal, domestic, or household use, our liability for a failure to comply with a consumer guarantee is limited, at our option, to supplying the Services again or paying the cost of having them supplied again. Subject to the above, and to the extent permitted by law: (a) we are not liable for loss of profits, revenue, data, or goodwill, or for indirect or consequential loss; and (b) our total aggregate liability arising out of or in connection with the Services is limited to the amounts you paid us in the three months before the event giving rise to the claim.
You are responsible for your own applications and code, including defects in them, and for losses arising from credentials or data you disclose to others.
Monthly subscriptions can be cancelled effective at the end of the current billing period by written notice to info@aione.solutions. We may terminate or suspend the Services for material breach of these terms (including the acceptable use clause) or where required by law or by the vendors we rely on. Clauses that by their nature should survive termination (including fees owed, IP, and liability) survive.
Our collection and handling of personal information is described in our Privacy Policy.
These terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of its courts. If any part of these terms is unenforceable, the rest remains in effect. We may update these terms from time to time; material changes will be notified to active customers with reasonable notice, and continued use after the effective date constitutes acceptance.
AiOne · aione.solutions · info@aione.solutions